Cancellation & Refund Policy for Educational Services
At GraamPay, we strive to provide seamless and secure financial transactions. However, we understand that there might be instances where you require a refund. Our Refund Policy outlines the terms and conditions under which refunds are processed to ensure transparency and clarity.
At GraamPay, we are committed to providing seamless and secure financial transactions for educational services. However, we understand that cancellations and refunds may sometimes be necessary. This policy outlines the terms under which cancellations and refunds are processed to ensure transparency and clarity.
Cancellation Policy
1. Service Cancellation by the Client
- Clients may cancel their educational services at any time by contacting our customer support team at support@viyonafintech.com.
- Cancellation requests must be submitted in writing, including the client’s account details and the reason for cancellation.
2. Cancellation by GraamPay
- GraamPay reserves the right to cancel services if the client violates our Terms of Service or other policies.
- In such cases, no refund will be provided.
Refund Policy
1. Eligibility for Refunds
- Refunds are applicable only for unused educational services and must be requested within 30 days of purchase.
- Services that have already been utilized, accessed, or partially completed are not eligible for a refund.
2. Requesting a Refund
- To request a refund, please contact support@viyonafintech.com with your order details and reason for the refund.
3. Processing Refunds
- Once a refund request is received, our team will review the request and notify you of the approval or rejection.
- Approved refunds will be processed within 7-10 business days and credited back to the original payment method.
4. Non-Refundable Services
Some services are non-refundable under this policy, including:
- One-time consultation or advisory sessions
- Customized educational content or courses
- Digital learning materials that have been downloaded or accessed
Your Rights
You have the right to access, update, and request deletion of your personal information. If you wish to exercise these rights or have concerns regarding our refund and cancellation process, please contact us.
Contact Us
For any inquiries regarding our Refund and Cancellation Policy, please reach out to us:
📧 Email: support@viyonafintech.com
📞 Phone: +040-69950643
🏢 Address:
Viyona Fintech India Private Limited
Plot No 197, 1st Floor, Kavuri Hills, Guttalabegumpet,
Madhapur, Hyderabad, Telangana – 500081
Thank you for choosing GraamPay. We value your trust and are here to assist you.
