Refund Policy
At GraamPay, we strive to provide seamless and secure financial transactions. However, we understand that there might be instances where you require a refund. Our Refund Policy outlines the terms and conditions under which refunds are processed to ensure transparency and clarity.
Eligibility for Refunds
Refunds are applicable in the following cases:
- Failed Transactions: If a transaction fails due to technical errors and the amount is debited from your account.
- Duplicate Transactions: If a payment is processed multiple times for the same service.
- Unauthorized Transactions: If a transaction is proven to be unauthorized or fraudulent.
Refund Request Process
- Contact Support:
Reach out to our customer support team at support@graampay.com or via the app’s help section. Provide the necessary details such as transaction ID, date, amount, and the reason for the refund request. - Verification:
Our team will review and verify your request. This may involve validating the transaction details with the respective payment partner or service provider. - Processing Time:
Once verified, eligible refunds will be processed within 15-20 working days. However, in certain cases, delays may occur due to bank or payment gateway processing times.
Non-Refundable Cases
Refunds will not be applicable in the following scenarios:
- Transactions completed successfully and the service/product has been availed.
- Errors due to incorrect details entered by the user (e.g., wrong account number or bill details).
- Requests made beyond 30 days of the transaction date.
Refund Method
Refunds will be credited back to the original payment method used during the transaction, whether it’s your bank account or card.
Need Help?
For any queries or assistance regarding refunds, please contact us:
- Email: support@viyonafintech.com
- Phone: +040-49950643
We’re here to ensure your experience with GraamPay is smooth, secure, and reliable.
